The Dog Classroom Policies

By registering for any services provided by The Dog Classroom including but not limited to classes, consultations, seminars, and workshops, you are hereby agreeing to abide by our Policies & Procedures.


last update: March 11, 2021

Payment Policy


In order to complete your registration, payment will need to be submitted with 24 hours. Payment can be submitted online via PayPal or e-transfer to We also accept cash or cheque payments. Drop-off will need to be arranged by phone at (807)476-6646 or by email at within 24 hours of your registration.

If payment (or arrangements to pay) are not submitted within 24 hours, your registration will be removed.



Cancellation & Refund Policy
Refund Policy

Our programs have limited spots available in order to maintain quality of service. If you need to cancel your reserved spot, you agree to notify us at least 3 business days before the class begins in order to receive a credit or refund. We cannot offer a refund after the first class.


If your dog has a possible contagious illness please email Anne-Marie at or consult your veterinarian  as to whether you should attend classes. You may be offered an opportunity for make up classes. Female dogs that come into standing heat during classes are not permitted to attend and no refund will be issued.


Refunds or credits may be granted at the discretion of The Dog Classroom's owner/manager for extenuating circumstances.  Requests can be made by emailing us or calling (807) 476-6646.

COVID 19 NOTE: We are following all measures required by public health to allow us to operate safely. This includes mandatory masks, increased cleaning and sanitization protocols, limiting class sizes and number of handlers, holding classes outdoors when possible, pre-screening all staff and clients prior to each class, and more.

If you do not feel comfortable attending group lessons during the pandemic, please consider choosing private or online lessons to suit your comfort level. We are happy to answer any questions you might have about how we can work together safely.

Reviewed March 11, 2021

Class Cancellation Policy

The Dog Classroom reserves the right to cancel a program. In the event of a cancellation, you will be notified and offered a credit or refund.

Reviewed March 11, 2021


Aggression & Reactivity Policy


We pride ourselves on providing a safe and comfortable environment for dogs and their owners. In order to maintain this atmosphere, we have implemented the following policies regarding aggressive behaviour in group classes:

1. Separation or Removal from Class

If a dog displays aggressive or reactive behaviour in class, they must be separated for off-leash play time. If the dog continues to display these behaviours during regular class time, the dog will be removed from class and the instructor will suggest an alternate class or private lessons.


2. Owner Responsibilities

When attending training classes, the owner of the dog is responsible for the behaviour and actions of their dog and any damage that they may cause. If a dog makes contact with another dog (nipping or pinning down), or has punctured another dog, the dog at fault will be removed from training class with no refund.  Owners will be offered private lessons at cost to the owner to work through the behaviours.  The owner of the dog will pay for damages due to the actions of their dog to a person, another animal or property.

3. Owner Liability

In the event that The Dog Classroom becomes liable by operations of law to any third party because of behaviour of the owner’s dog while said pet is in class or on the property, the pet owner agrees to indemnify The Dog Classroom in full, including any legal costs incurred for any liability otherwise determined in favour of the said third party.




By registering for any services provided by The Dog Classroom including but not limited to classes, consultations, seminars, and workshops, you are hereby agreeing to abide by our Policies & Procedures.


-Obedience Training

-Private Training

-Agility Training

-Reactive Dog Training

-Behaviour Consultations

...and more!

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290 Hazelwood Drive
Thunder Bay, ON P7G 1Y4


Tel:  807-476-6646

© 2021 The Dog Classroom

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